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This is the latest available inspection report for this service, carried out on 18th May 2010. If you are looking for care, if you think a family member needs support, or if you want to know what services are available for carers, find the information you need in the pages below. There are also 27 independent living apartments with a 24 hour emergency response system.
The inspection team was led by a CQC inspector joined by a practising professional. At this inspection we found the service remained good, but one domain had improved to outstanding. Click the title bar on any of the report introductions below to read the full entry.
Caring
Upton Grange is one of three care homes owned by the Cheshire Residential Homes Trust, which is a charitable non-profit making organisation. The home provides personal care and accommodation for up to 25 older people. A day care service is provided taking advantage of village centre facilities under the Belong 'Experience Days' brand.
We reviewed the information and data available to us about Belong at Home Domiciliary Care Agency - Macclesfield on 8 December 2022. We have not found evidence that we need to reassess the rating at this stage. At other times we offer an answer phone service so please leave a message and we'll call you back.
Independence Support
People were supported to have maximum choice and control of their lives and staff enabled them in the least restrictive way possible; the policies and systems in the service supported this practice. However, we did find some recording issues in relation to this, which were resolved during our inspection. People had access to other health professionals and staff maintained very good relationships with other health professionals. See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England.
They spoke with people in an appropriate manner, explained what they were doing and did not rush them taking time to support them properly. There were enough sufficiently qualified and trained staff to meet the needs of the people living in the village and they had been recruited safely. There were systems and processes in place which ensured that people who lived in the village were safeguarded from abuse and staff were aware of how to report any concerns. Risks to people were effectively recorded and subject to regular reviews and there were clear instructions for staff to try to minimise risks to people without unnecessary restrictions. Also known as Care & Repair agencies, are local non-profit organisations set up to help older people think about, plan, finance and organise work on their homes. These services tackle smaller repair jobs, including installing safety & security devices.
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If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. – the service isn't performing as well as it should and we have told the service how it must improve. We reviewed the information and data available to us about Belong Macclesfield Care Village on 8 December 2022. Book a gaming party with Belong and enjoy top-spec gaming equipment, age-appropriate games, and friendly staff on hand to give you all the support you might need.
Organised activities will focus on helping residents maintain their health and wellbeing. People living in the home said that they receive the care and treatment and support they need, that they have fun living at the home and the people around them seem happy and content. Health and social care professionals who visit the home to provide care and treatment also told us that they saw care needs being met and that staffing levels are adequate when they have visited the home. During our observations we saw staff were respectful, kind and patient when addressing people or offering assistance. For example, we saw staff knock before they entered rooms, introduce themselves and ask permission before assisting people with personal care. From the staff interactions we observed we felt that staff had a good understanding of people's individual needs and personal preferences.
Just be aware that we do not provide housing or care services ourselves, so we cannot accept applications for housing and do not have any control over the services listed on our site. People and their relatives we spoke with were all extremely positive about the care they received and approach of the staff within the village. We observed that staff knew people very well and respected their dignity.
Open plan layouts ensure easy orientation and independence, and meals are freshly cooked in the kitchen, providing appetising smells and a real 'heart' of the home. Beyond the households, there is a vibrant village centre with a range of facilities for events, relaxation and opportunities. This site offers providers of services, accommodation and related advice a free opportunity to advertise what you do.
Inspectorate reports and grades are accessible from the care home pages on this website. People living in the village told us that the standard of care they received was good. Comments included, “this is a lovely place, nice staff”, “it’s good here” and “we have no complaints at all here”.
Staff promoted independence as far as possible and everyone spoke very positively about the staff and manager. Staff received regular supervision and appraisals to support them in their roles. Staff were encouraged to develop and were supported to do so by the provider. Staff received training and opportunities to give them the skills and knowledge to meet the needs of the people. The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.
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